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People Who Don’t Respect Your Time

Jul 24

Posted by Lawn Care Business in customers, employees, lawn business strategies, lawn care business, time | No Comments

I’ve written a couple posts lately on the concept of time valuation.

The-Law-of-Scarcity

and

Distractions-of-a-Lawn-Care-Business-Owner

These posts don’t speak to a dollar amount per minute for your time (there’s plenty discussion of pricing in our lawn care manuals).

More philosophically, these posts explore the concept of general valuation of your time as a business owner and the perceived value placed on your time by yourself and others.

Time Value

I am quickly coming to a strong realization.  You become the sole controller of your time only when you take a strong stance to protect it. Anything less than continued diligence will see your time completely absorbed and abused.

Three methods of protecting your time are listed below.

1)  Surround yourself with people who respect your time. Whether you are dealing with business acquaintances, customers, or employees the people around you must respect your time as a business owner.  If people around you don’t value your time they will waste it for you.  Do your best to distance yourself from time sappers.  Instead, surround yourself with those who allow you the time you need to make your business a success and enhance your productivity during your time with them.

2) Be proactive when allocating your time. When you know someone is a time sapper be ultra-defensive in agreeing to give them time for their activities.   Customer relations are very important for a lawn care business.  However, we all know customers who talk and talk, non productively, when you come to the door.  They tap you on the shoulder and try to talk to you over the roar of your lawn mower.  They never have your check ready when you have completed their lawn and they want to chat endlessly about their grand kids or the weather.

DON’T BE RUDE!!! but be proactive with time sappers.   Let them know you have work to do.  Let them know your business is important to you and, more importantly, all your customers are important to you and you don’t want to keep your next appointment waiting.  Act with a sense of urgency and be on your way.

3)  Resort to being a jerk if needed. Be as friendly and hospitable as possible to all your customers (and friends and other relationships).  However, there are just some people who do not take a hint.  When gentle reminders do not work, occasionally resort to strong reassurances that you don’t have time to devote endless hours of non-productive time to their needs.  Other, more productive, customers will come along and as you fill your client list with good customers, cull the time wasters from your roster.

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Do you have difficult customers?  Learn how to handle them with the Lawn Care Business Program available, and on sale now, through:

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How to hire lawn care and landscaping employees.

May 13

Posted by Lawn Care Business in employees, landscaping, lawn business strategies, unemployment | 2 Comments

As your lawn care and landscaping business continues to grow you may eventually decide to hire an employee to help with your business.

A common tendency of new-ish business owners hiring first employees is to try to make their business appear to be a smooth running organization where nothing ever goes wrong.  If you have been in the lawn care / landscaping business any number of years you know that most days are not exactly smooth running.  Employees coming aboard your business need to know what they are getting themselves into.  Likewise, you need to know a prospective employee is the right fit for your business model.
 
Before establishing your interview process take stock of your daily business proceedings.  Mimicking your daily atmosphere will weed out incompatible prospects. 
 
If you run a low-stress, laid-back, detail-oriented business, conduct your interviews with a similar energy level.  A good example of this type business is a landscape design business where careful and detailed measurements are integral to a project’s success.  Slow, thought provoking questions that require detailed and contemplative answers will make high energy A-type personalities jump out of their chairs during the calm, methodical interview.
 
Conversely, if your lawn care business is a hustle and bustle, go-go-go type atmosphere a prospective employee should be able to adapt to an unorthodox interview.  Making sure you follow all procedures for the safety of your interviewee, conduct an interview in your workshop while you are changing lawn mower blades.  Does your prospect understand your questions despite noise and distraction?  Without being prompted by you, does he or she hand you a can of penetrating lubricant or a cheat sleeve when the spindle nut is hard to loosen?  If your prospect can handle interview questions in a high pressure atmosphere you may have found your next employee.
 
If you properly mimic your daily business atmosphere during your interview process you will gain a better understanding of how an employee will react when faced with everyday job pressures.

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